1.0 OPERATING HOURS
PT VOFFICE hereinafter referred as VOFFICE will provide the stipulated service during business hours from 8.30 am to 5.30pm Monday to Friday and VOFFICE will adhere to any public holidays in accordance with the Indonesian law. VOFFICE may also declare certain business day as off day(s) provided that if VOFFICE were to give prior notice of at least 5 working days in advance.
VOFFICE primary communication channel shall be via email and emails sent through VOFFICE Corporate Email Server to the email address provided by the Client on the registration form shall be deem as delivered, accepted and understood from the time it is sent. It is the Client's responsibility to update VOFFICE with his/her latest working email address in the event of any changes differing from that stipulated in the registration form.
1.2 SUSPENSION OR TERMINATION
The Client understand that VOFFICE, in its sole discretion, may terminate, suspend your service(s) at any time, with our without notice(s), in relation to any outstanding invoice(s) or if any part of this Agreement is breached. Upon such suspension or termination, you must immediately discontinue the use of our service(s) rendered to you and disclaim VOFFICE as your virtual office service provider. VOFFICE immediately reserved the rights to re-assign any services we offered to you to another party and VOFFICE will discard any mails, parcels, items which belong to the Client if the item is not collected after 14 days of such suspension or termination. VOFFICE will not be liable for any losses or claims whatsoever that may arise from such instances.
Any usage of our service(s) after such termination or suspension shall be deemed as an act of trespassing.
VOFFICE makes no representations or warranties, express or implied, of any kind to Client or third party regarding VOFFICE services. VOFFICE shall use reasonable efforts to provide the agreed upon services however, in no event, shall VOFFICE be liable to Client, or any third party, for any claims for loss or damages as a result of any action or inaction by VOFFICE.
1.4 FRAUDULENCE USE OF SERVICE
The Client agrees that he/she will not use VOFFICE name, services, and premises for any illegal, fraudulent, illicit, unfit, unethical purpose. VOFFICE is the sole arbitrator to decide on the validity of the Client purpose of using our services..It is agreed that VOFFICE is not responsible for any international civil and criminal law violations on Client's part.
VOFFICE accepts no legal responsibility or liability for the handling of call on the Client's behalf (whether unregistered, registered, certified or insured), or for any action, event or expense associated with or arising from the handling of the calls. The Client reserved the rights to the privacy of your mails with VOFFICE but if it is deemed to be suspicious, we preserved the rights to unwrap or open the mail, parcel, courier or any questionable items delivered to our premises for the Client without the Client's prior agreement.
The Client indemnifies and agrees to hold VOFFICE harmless from and against any claims by the Client, and/or any employee, agent or invitee of the Client for any loss, damage, expense or claim, loss of information, damage or any errors including whether caused by any act or omission of VOFFICE.
Any telephone number assigned to Client by VOFFICE shall remain the property of VOFFICE.
It is understood that VOFFICE is only offering a service to you and is not affiliated nor related to the Client. VOFFICE will not be your guarantor and/or responsible for any loan, credits, borrowing of money. Should we receive any threat from any party that affects our employees (emotionally or physically), premises or business operation, VOFFICE will report the case to the Police immediately and VOFFICE reserved the rights to terminate your service immediately without any compensation. VOFFICE may transfer our obligation to you to another location if necessary provided that VOFFICE give a 21 days advance notice.
VOFFICE may modify this Term of Use Agreement at its sole discretion and will be considered as accepted by you upon VOFFICE notification to you of that changes through our primary communication channel and did not receive any objection from your within 72 hours of notification.
VOFFICE will only provide storage of your mails, parcels or items for the time frame stipulated on the package/plan you sign up for and VOFFICE has the rights to discard any items not collected after that period of time plus 14 days grace period. Any items delivered to our office via normal post, hand or courier which is not addressed clearly to the recipient or if the address differs from what we have on our records will be discarded. VOFFICE will certainly endeavor to identify the rightful owner but if VOFFICE failed to identify the recipient, VOFFICE will discard the item after 21 days of the date of taking delivery.
1.7 CLIENT PRIVACY
VOFFICE guaranteed that all customers information will be kept with strict confidentiality and will not be sold or release to any 3rd party however VOFFICE is at it's sole discretion to preserved the rights to release the Client information to a 3rd party if VOFFICE suspect or believe that the Client has breach any part of this Agreement.
1.8 PAYMENT TERMS
Our service to you will be auto renewed by itself at the same price, plan and billing cycle at the end of each billing cycle unless you notify us of otherwise. Our billing system will automatically generate a new invoice for you at the end of your billing cycle for the same renewal and the invoice shall be consider delivered and accepted by you unless you inform us 72 hours after the invoice is sent to your email address on our system.
It is understood that the only way to confirm that you wish to cancel your service and obligation to us is by completing VOFFICE Official Service Cancellation Form which can be obtain from our website or by contacting us at +62 21 29222 999 to request for a fax copy of the cancellation form. You should receive an acknowledgement from us once we have verified and process your cancellation.
1.9 MODIFICATION OF SERVICES
VOFFICE may at any time modify or discontinue, temporarily or permanently, VOFFICE services (or any part of them) with or without notice and liability to anyone. Should price increases become necessary, VOFFICE will give the customer 21 days notice in writing / email.
1.10 MATTERS BEYOND OUR CONTROL
We shall not be held liable for any breach of these Terms and Conditions caused by circumstances out of our control, including acts of God, fire, lightning, flood or extremely severe weather, explosion, war, disorder, industrial disputes (whether or not involving our employees) network failures, power failures or acts of local or central Government or other competent authorities.
The laws and jurisdiction of Jakarta, Indonesia shall govern any and all matters of dispute between VOFFICE and Client.